Pick-Up & Delivery Service

Pick-up and delivery is a core part of every Valley Laundry service plan. We do not require you to transport your textiles to us. Instead, our route drivers come directly to your business on your assigned service day, exchange soiled items for clean ones, and confirm counts before leaving.

This approach eliminates the time, labor, and transportation costs of managing laundry logistics on your own. Whether you operate a single location or multiple sites across the region, we build a delivery schedule that keeps your textile supply uninterrupted.

Pick-up and delivery service is included with all commercial laundry and linen rental agreements. There is no separate delivery charge for businesses within our standard 50-mile service area.

Our facility is centrally located at 522 South Main Street in Franklin, Ohio, giving us efficient access to businesses throughout the southwest Ohio region. Cities and communities we regularly serve include:

• Franklin, OH -- Our home base and headquarters since 1954
• Dayton, OH -- Including the greater Dayton metro area
• Cincinnati, OH -- Northern suburbs and the greater Cincinnati region
• Middletown, OH -- One of our closest service communities
• Springboro, OH -- Conveniently located between Dayton and Cincinnati
• Lebanon, OH -- Warren County businesses and surrounding areas
• Mason, OH -- Including the Mason-Deerfield business corridor
• Hamilton, OH -- Butler County's largest city and neighboring communities
• Fairfield, OH -- Business and commercial districts throughout the city
• West Chester, OH -- One of the region's fastest-growing business centers

If your business is located outside these areas but within approximately 50 miles of Franklin, contact us. We may already serve your area or can evaluate adding your location to a route.

During your initial consultation, we work with you to determine the delivery frequency and day of the week that best matches your business rhythm. Factors we consider include:

• Your weekly textile volume and how quickly you go through clean inventory
• Your business hours and when it is most convenient to receive deliveries
• Storage capacity at your location
• Seasonal fluctuations in your operation

Weekly service is the most common option. Your driver arrives on the same day each week, exchanges soiled items for clean ones, and confirms the count. This regular cadence keeps your supply consistent and predictable.

Bi-weekly service works well for businesses with lower textile volume or those that maintain a larger on-site buffer. We deliver every other week on your assigned day.

Custom schedules are available for businesses with unique requirements. Some clients need multiple deliveries per week during peak seasons or for high-volume operations. We will design a schedule that fits.

Emergency service is available when unexpected situations arise. If you run short between scheduled deliveries, call us at 937-746-5291 and we will arrange an expedited pickup and delivery.

Here is what to expect during a typical service visit:

1. Arrival: Our driver arrives at your location during your scheduled delivery window. Most businesses designate a specific area -- a back entrance, loading dock, or storage closet -- where exchanges take place.
2. Clean delivery: The driver brings in your clean, professionally laundered and packaged textiles and places them in your designated receiving area.
3. Soiled collection: The driver collects all bagged or bundled soiled items that are ready for pickup.
4. Count confirmation: Item counts are verified at the time of exchange. Both the delivery and pickup quantities are documented on a service ticket for your records.
5. Departure: With the exchange complete, the driver moves on to the next stop. Your clean inventory is ready for immediate use.

The entire process typically takes just a few minutes. Many clients set up a self-service exchange area where the driver can complete the swap without requiring a staff member to be present. We will help you determine the best setup during onboarding.

At Valley Laundry, we believe pick-up and delivery is an essential part of commercial laundry service -- not an add-on. When you set up a commercial laundry or linen rental account with us, scheduled route service is built into your pricing from the start.

This means you can budget with confidence. Your service fee covers the laundering of your textiles and the logistics of getting them to and from your location. There are no fuel surcharges, stop fees, or hidden delivery costs for standard scheduled service.

For businesses located at the outer edge of our service area or those requiring special delivery arrangements, we are happy to discuss options during your consultation. Our goal is to provide transparent, straightforward pricing so there are never any surprises on your invoice.